Returns & Refunds policy

We understand that sometimes things don't go as planned. This policy outlines the conditions under which you can return a product and receive a refund.

1. Eligibility for Returns:

We only accept returns for products that are physically damaged during shipping.

2. Timeframe for Returns:

• To claim a refund for damaged products, you must provide clear pictures of the damage sent through any of our contact us channels (email, phone, etc.) within 7 days of receiving the order.

3. Return Process:

• Once we receive your pictures and verify the damage, we will initiate the return process.

• You will receive instructions on how to return the damaged product(s) to us.

• Please note that you are responsible for the cost of return shipping.

4. Refunds:

• We will process your refund within 7 days of receiving the returned product(s) and verifying the damage.

• Refunds will be issued to the original payment method used for the purchase.

5. Non-Returnable Products:

• We do not accept returns for opened or used products.

• We do not accept returns for products you simply no longer want.

6. Order Cancellations:

• You have a 12-hour window after placing an order to cancel it for a full refund. Orders cannot be cancelled or modified after this timeframe.

7. Contact Us:

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail swarnaorganics1@gmail.com If you have any questions regarding returns or refunds, please contact us through our website or any of our listed contact methods.